SHIPPING POLICY

All orders are shipped from the Canary Islands within 4 – 6 working days.

The rate charged for the shipping of your order is based on the price of your products.

Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

RETURN & EXCHANGE POLICY

How To Return An Item: 

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email  to request a refund and we will assign you a tracking number.
2. Include in your package a signed letter stating the reason for your return and the original receipt.
3. Mail your returned item to:

Las Lisartes
Av. José González Forte 14
38683 Los Gigantes
Tenerife, España

Exchanges

Please note that the clothing items and accessiories in my shop are unique pieces. So it is not possible to change your item for another size or color. It can only be exchanged for another unique piece.
For an exchange your item has to be in like new condition. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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